Brother Support
Contact support
Email Thatnitish@gmail.com and include whether you use Brother on iPhone or web, your device and browser, and a short description of what happened.
Chat or sign-in is not working
- Confirm that your iPhone or computer has an active internet connection.
- Close and reopen Brother, or refresh the web app, then try the message again.
- If an account session expired, sign in again from the prompt. You can also choose Continue without an account.
- If the problem continues, include the exact error message in your support email.
Contextual sponsorships
Brother is free to use. Some eligible, non-sensitive replies may include a clearly labeled sponsored suggestion. Ads are matched from a short, redacted message excerpt and are never shown for screenshots, users under 18, or sensitive conversations. If no suitable sponsor is available, no ad space appears.
Screenshot advice
Brother can read a screenshot you deliberately attach so it can respond to visible context. Crop or remove names, phone numbers, addresses, financial details, intimate content, and anything you do not have permission to share before sending.
Memory, chat history, and deletion
Brother keeps a protected local copy of your profile, memory, and chat history. If you use Brother without an account, that local copy remains on the device until you delete it or remove the app. If you sign in with Apple or Google, Brother also keeps a private account backup so your conversation can be restored after reinstalling or changing devices. Original screenshot files are not included in that backup. In Settings, you can restart onboarding, delete Brother’s memory, or delete your account.
Safety
Brother is for everyday guidance and reflection. It is not therapy, medical advice, legal advice, financial advice, a crisis line, or an emergency service. If you are in immediate danger, contact local emergency services.