Support
Contact support
Email Thatnitish@gmail.com and include whether you use Pearlie on iPhone or web, your device and browser, and a short description of what happened.
Chat or sign-in is not working
- Confirm that your iPhone or computer has an active internet connection.
- Close and reopen Pearlie, or refresh the web app, then try the message again.
- If an account session expired, sign in again from the prompt. You can also choose Continue without an account.
- If the problem continues, include the exact error message in your support email.
Contextual sponsorships
Pearlie is free to use. Contextual sponsored suggestions are not currently active. If they are introduced later, they will be clearly labeled and Pearlie will explain any related data use before it begins.
Screenshot advice
Pearlie can read a screenshot you deliberately attach so it can respond to visible context. Crop or remove names, phone numbers, addresses, financial details, intimate content, and anything you do not have permission to share before sending.
Memory, chat history, and deletion
Pearlie keeps a protected local copy of your profile, memory, and chat history. If you use Pearlie without an account, that local copy remains on the device until you delete it or remove the app. If you sign in with Apple or Google, Pearlie also keeps a private account backup so your conversation can be restored after reinstalling or changing devices. Original screenshot files are not included in that backup. In Settings, you can restart onboarding, delete Pearlie’s memory, or delete your account.
Safety
Pearlie is for everyday guidance and reflection. It is not therapy, medical advice, legal advice, financial advice, a crisis line, or an emergency service. If you are in immediate danger, contact local emergency services.